Shipping policy

Shipping Policy

Free shipping
Shipping is free on all orders, worldwide.

Shipping destinations
We ship worldwide, including France, the European Union, the United Kingdom, North America and many other countries.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has shipped.

Delivery time
Once shipped, delivery usually takes [7–15] business days. These times are estimates: delays can occasionally happen during peak periods, bad weather or customs checks.

Tracking
Every order comes with a tracking number, sent by email when your order ships. You can follow your package on our Track your order page. Tracking information may take 24–72 hours to appear.

Customs for EU customers

For orders delivered in the European Union, import VAT is already included. You will not have to pay anything on delivery.

Customs for other countries
For orders shipped outside the European Union, import duties and taxes may be charged by the destination country. These costs are the customer's responsibility.

Wrong address
Please double-check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, we can reship it once the new shipping cost is paid.

Lost or delayed packages
If your tracking hasn't updated for more than 10 business days, or your package hasn't arrived within 30 days, contact us at [your email] and we'll find a solution.