Refund policy

Refund Policy

We want you to love your Masky. If something isn't right, here's how we can help.

14-day right of withdrawal
You have 14 days from the day you receive your order to change your mind and return it, without giving any reason. To start a return, email us at [your email] with your order number. You then have 14 more days to send the item back.

Conditions
Items must be unused, unwashed and in their original condition and packaging. For hygiene reasons, masks that have been worn cannot be returned unless they are defective.

Return shipping
To start a return, email us first at [your email] with your order number. We will send you the return address and instructions. Please note that our returns center is located outside the European Union. Return shipping costs are paid by the customer and may be higher than for a domestic return. Please use a tracked shipping method. We are not responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 14 days of receiving your withdrawal request. We may delay the refund until we have received the item back. Depending on your bank, it can take a few extra days to appear on your account.

Damaged, defective or wrong items
No need to send anything back. Contact us within 7 days of delivery at [your email] with your order number and a photo of the item. We will send you a free replacement or a full refund.

Bundle orders
If you return part of a bundle (5 masks or more), the bundle discount is recalculated on the items you keep.

Exchanges
To exchange a model, return the item following the steps above and place a new order.

Contact
Questions? Email us at [your email].