FAQ
Frequently Asked Questions
Everything you need to know before hitting the slopes with your Masky.
🛒 Orders & Pricing
How much does a Masky cost?
One Masky is €24.90. You can save 30% by grabbing the 4-pack and getting the full collection.
Can I mix different designs in a bundle?
Yes. You choose the design for each mask in your pack, so you can collect them all or pick your favorites.
Can I change or cancel my order?
Contact us within [24 hours] of placing your order and we'll do our best to update or cancel it. Once your order has shipped, we can no longer make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay and Google Pay. All payments are processed securely.
🚚 Shipping & Delivery
Do you ship worldwide?
Yes. We offer free shipping worldwide on every order.
How long does delivery take?
Orders are processed within [1–3] business days. Delivery usually takes [7–15] business days, depending on your location.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also follow your package anytime on our Order Tracking page.
Will I have to pay customs or import fees?
[To confirm with your supplier.]
❄️ Product
What is a Masky?
Masky is a full-face ski balaclava with bold animal designs, built to keep you warm on the coldest days and help you stand out on every run.
What is it made of?
[Material, e.g. soft, breathable polyester fleece that stays warm and dries quickly.]
What size should I get?
[One size fits most adults / sizing details.]
Can I wear it with a helmet and goggles?
[Yes, it's designed to fit comfortably under most ski and snowboard helmets.]
How do I wash it?
[Hand wash or machine wash cold, do not tumble dry.]
🔄 Returns & Refunds
What is your return policy?
You can return your item within [30] days of delivery if it's unused and in its original condition. To start a return, contact us at [email].
When will I get my refund?
Once we receive and check your return, your refund is issued to your original payment method within [5–10] business days.
My item arrived damaged or wrong. What should I do?
We're sorry about that! Email us at [email] within [7] days of delivery with your order number and a photo. We'll send a replacement or a full refund.