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We're here to help. Find quick answers below or send us a message.
Frequently asked questions
Orders & shipping
How much does shipping cost?
Shipping is free on all orders in europe .
How long will my order take to arrive?
Orders are processed within 1–3 business days. Once shipped, delivery usually takes 7–15 business days. You'll receive an email with your tracking number as soon as your order ships.
How can I track my order?
Use the tracking number from your shipping confirmation email on our tracking page. Tracking info can take 24–72 hours to appear after shipping.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We'll do our best to update or cancel it if it hasn't shipped yet.
Products & bundles
How does the bundle discount work?
Add 5 masks or more to your cart and get 35% off every mask. You can mix and match any models — the discount is applied automatically at checkout.
Are the masks compatible with ski goggles?
Yes, the opening is designed so you can wear the mask with ski goggles.
How do I wash my mask?
We recommend hand washing in cold water and letting it air dry to keep the print looking great.
Returns & refunds
What is your return policy?
You have 14 days from delivery to return an item for any reason. Items must be unused and in their original condition. See our full refund policy.
My item arrived damaged or wrong. What should I do?
We're sorry! Email us within 7 days of delivery with your order number and a photo of the item, and we'll make it right.
When will I get my refund?
Once we receive and check your return, your refund is issued to your original payment method. It can take 5–10 business days to appear depending on your bank.
Still need help?
Send us a message and our team will get back to you within 24–48 hours (Mon–Fri).
Tip: include your order number so we can help you faster.